Payment and cancellation conditions

When booking on our site, you will be contacted to request payment for your stay, in the following ways:

- 30% deposit at the time of booking, to be paid by bank transfer to confirm the booking. The remaining 70% will need to be paid 15 days before arrival, unless the reservation is canceled before this date.

- A municipal tourist tax is added to the agreed amount for the rent which for the municipality of Ugento is 1 euro per person per night. The tourist tax is payable in cash.

To cancel a reservation, the advance corresponding to the 30% confirmation deposit on the reservation will be returned only in the event of cancellation at least 15 days in advance of the guest's arrival date.

Bank account details:

Owner: Provenzano Vincenzo

Bank: Banca Popolare Pugliese

IBAN: IT31Z0526280130CC0470001117

BIC/SWIFT: BPPUIT33XXX

Included in the price of your stay:

Hot and cold water, gas, bed/bath linen, wi-fi.

On request:

It is possible to arrange cots or beds for children up to 12 years of age upon request to the property before arrival.

We kindly ask our guests to follow some rules, to make coexistence pleasant for everyone:

Check-in / Check-out:

It normally takes place between 2pm - 11pm for check-in and 8am - 10am for check-out

Please communicate your arrival time by the day before arrival; the location to reach the property will be sent. Any exceptions must be agreed, we will try if possible to meet your needs.

Upon arrival, guests are asked to hand over identity documents for each person (including children), in order to make a report to the police, which is mandatory within 12 hours of arrival. Failure to comply with this obligation constitutes a violation of the penal code and authorizes us to request the abandonment of the structure immediately.

The check-out procedure includes a check on the status of the accommodation and the payments due (including the tourist tax), together with the innkeeper. At check-in you are given the keys to the accommodation to be able to freely enter and exit the facility without time.

Behaviors in general:

It is not permitted to allow other people into the structure (unless authorized even verbally), for reasons of public safety.

Please treat objects and equipment in your accommodation and external areas with care.

Ask us, if something is not clear.

It is forbidden to organize celebrations and parties.

Smoking is absolutely prohibited inside the accommodation. In summer the risk of fires is high, so smoking outside is also permitted with adequate precautionary measures, on the advice of the owners.

Please respect the outdoor spaces assigned to your accommodation, so that the privacy of all guests is preserved.

Guests must avoid any noise pollution that could disturb the peace of the place and other guests. We enforce the silence rule between 1pm and 5pm and after 11pm until 7am.

Parents are responsible for their children's behaviors.

Pets:

The presence of pets is currently not permitted within the accommodation facility.

Phone contacts:

Maurizio +39 349-4345656

Services

Dear Guest, we present below the "services" to provide you with information that allows you to make the best use of the services to guarantee a pleasant stay, therefore please make any request or report that you deem useful.

Here you will find all the information on the services offered

The staff

We are the point of reference for any problem that may arise during your stay, and to give you tourist information regarding the surroundings, local events and curiosities regarding the area; we are present on site because we live in one of the apartments.

At your disposal during your stay are:

Bed linen and towels for the house

Upon request, linen change is also available during the stay at the price of 10 euros per person

Wi-Fi: WiFi is free; The network is active in every housing unit and allows customers to work smartly

Car parking: It is possible to park your vehicle in a public car park nearby. The property does not have private parking.

Processing of Personal Data

Personal data and any other element learned by our Company during the performance of the assignment will be subject to secrecy and will be treated in compliance with confidentiality and personal rights through the systematic application on our part of specific protection measures. and guarantees prepared for both paper and electronic data processing and measured according to the specificity of the data itself (simple personal data or sensitive or judicial data). Pursuant to and for the purposes of the GDPR EU Regulation 2016/679 we inform you that your personal data will be processed only for the purposes determined by the contractual relationship for such purposes (including accounting and administrative purposes).